Frequently Asked Questions (FAQ)

1. What types of clothing do you offer?

We provide a wide range of clothing designed to suit different occasions and personal styles. Our collection includes everyday essentials, seasonal pieces, modern casual wear, and fashion-forward items that follow the latest trends. Every product is carefully selected to meet both comfort and style expectations.

2. How can I place an order?

Shopping with us is simple. Browse through our online store, choose the items you like, select your size and color (if applicable), and add them to your cart. Once you are ready, proceed to checkout and fill in the required shipping and payment information. You will receive an email confirmation after completing your purchase.

3. What payment methods are accepted?

We accept secure online payments through commonly used payment gateways. All transactions are encrypted for your protection. You can rest assured that your personal and financial information is safeguarded.

4. Do I need to create an account to shop?

No, you can place an order as a guest. However, creating an account allows you to save your shipping details, view your order history, and track your purchases more easily.

5. How do I know which size to choose?

Each product page includes a detailed size chart to help you make the right choice. If you are between two sizes, we recommend checking the measurements and considering your preferred fit. Should you still feel uncertain, you can contact our customer service team for personalized assistance.

6. How long will delivery take?

Processing times typically take 1–3 business days, while shipping times vary depending on your location and the shipping method selected at checkout. In most cases, orders arrive within 7–15 business days. You will receive a tracking number once your package has been shipped.

7. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment from dispatch to delivery.

8. What if I need to change or cancel my order?

Orders can be modified or canceled within a short window after they are placed. Please contact our support team as soon as possible at changqingshangmao@gmail.com. If the order has already been processed or shipped, changes and cancellations may no longer be possible.

9. What is your return and exchange policy?

We want you to be fully satisfied with your purchase. If you are not happy with your order, you can request a return or exchange within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. For details on how to initiate a return, please reach out to our customer service team.

10. Do you offer refunds?

Yes, eligible returns will be refunded to your original payment method once the items have been inspected. Please note that shipping fees are non-refundable unless the return is due to an error on our part. Refund processing times may vary depending on your payment provider.

11. What if I receive a damaged or incorrect item?

If your order arrives damaged or if you receive the wrong item, please contact us immediately with your order details and photos of the issue. We will work quickly to resolve the matter and ensure that you receive the correct product or a suitable replacement.

12. How can I contact customer support?

Our customer support team is here to help with any questions or concerns you may have. You can reach us by email at changqingshangmao@gmail.com. We strive to respond to all inquiries as quickly as possible, usually within 24 hours on business days.

13. Do you offer discounts or promotions?

We occasionally run special promotions, seasonal discounts, and exclusive offers for our customers. To stay updated, we recommend signing up for our newsletter and checking our website regularly for the latest deals.

14. Is my personal information safe?

Yes. We take privacy and data protection seriously. Your personal information is used only for order processing and customer service purposes. Our website uses secure encryption to protect all data shared during checkout.

15. Do you restock sold-out items?

Some items are restocked depending on demand and availability. If a product you like is sold out, we suggest checking back later or contacting our support team to inquire about future availability.